FAQ
Frequently asked questions
Common questions
What is positive behaviour support?
Positive behaviour support (PBS) looks at why a behaviour is happening, rather than just trying to stop it. It focuses on understanding unmet needs and changing the environment and skills around the person, aiming to improve quality of life and reduce reliance on restrictive practices over time. For a fuller explanation, see my guide, What is positive behaviour support?
Who actually provides the service?
I'm Benjamin Melody, a behaviour support practitioner deemed suitable by the NDIS Quality and Safeguards Commission, and I'm who you'll work with directly. Specialist behaviour support is delivered in partnership with Tranquil Trails Counselling and Therapy, a registered specialist behaviour support provider — your service agreement is with Tranquil Trails, arranged through me.
What part of my NDIS plan pays for it?
Behaviour support is usually funded from Capacity Building – Improved Relationships. Depending on your goals, some related supports may also draw on Capacity Building – Improved Daily Living.
Do you work with agency-, plan- and self-managed participants?
Yes. Because the service agreement sits with Tranquil Trails, agency-managed, plan-managed and self-managed participants can all be supported.
Where do you travel?
In-person visits cover Canberra/ACT and the NSW South Coast. See Areas I serve for the full list of regions and towns.
Do you offer telehealth?
Yes. Telehealth is available for participants outside the travel area, or for anyone who prefers it for some or all sessions.
How soon can we start?
I currently have capacity and no waitlist, so support can usually start soon after we've had a chat and the service agreement is in place. Get in touch and I'll let you know the next available time.
What's the difference between an interim and a comprehensive behaviour support plan?
An interim plan puts early, practical strategies in place quickly — usually focused on safety — while a full assessment is underway. A comprehensive plan follows once that assessment is complete, and sets out the fuller picture of strategies for the person's whole support team.
Does behaviour support always involve restrictive practices?
No. Positive behaviour support aims to reduce the use of restrictive practices and, where possible, avoid them altogether, by addressing the reasons behind a behaviour rather than just managing it.